r777o Privacy Policy

r777o is a trusted online casino and betting platform in Bangladesh. We place the highest importance on our users' privacy and make no compromises when it comes to protecting their personal information.

This privacy policy explains how r777o collects your personal information, what it is used for, who it may be shared with, and what your rights are. By using this website, you are considered to have given your consent to the terms of this policy.

This policy applies to r777o's website, mobile version, and all related services. If you disagree with any part of this policy, we ask that you stop using our platform.

r777o collects only the information that is essential for the proper operation of the platform, ensuring secure transactions, and providing an improved user experience.

2.1 Information You Provide Directly

When you create an account or use our services on the platform, the following information may be collected:

• Full name and date of birth (for age verification)
• Email address and phone number
• Banking and payment information (bKash, Nagad, Rocket, Upay and bank account details)
• National ID card or passport information (for identity verification)
• Address and location information

2.2 Automatically Collected Information

The following information may be collected automatically while you use the platform:

• IP address and device identifier information
• Browser type, language settings and operating system
• Page visits, click patterns and session duration
• Information obtained from cookies and similar tracking technologies
• Transaction history and gameplay activity

2.3 Information Received from Third Parties

In some cases we may receive additional information about you from identity verification agencies, payment processors, or anti-fraud service providers, but only in accordance with applicable laws and regulations.

r777o uses your information for specific and legitimate purposes. No information is used beyond the purpose for which it was collected.

3.1 Account Management & Security

• Verifying user identity and confirming age (21+ confirmation)
• Maintaining account security and preventing unauthorized access
• Detecting fraud, money laundering and other illegal activity
• Identifying multiple accounts belonging to the same person

3.2 Service Delivery & Improvement

• Processing deposit and withdrawal transactions
• Providing bonuses, promotions and VIP benefits
• Resolving customer support queries
• Improving platform performance and user experience

3.3 Communication & Marketing

• Sending important notices and updates related to your account
• Sharing promotional offers and information subject to your consent
• Providing responsible gaming information and resources

r777o never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in certain specific situations.

4.1 Service Provider Partners

To operate our services properly, we work with the following types of trusted partners who process information only for specified purposes:

• Payment processors — for processing financial transactions (bKash, Nagad, Rocket, Upay and bank transfer services)
• Identity verification agencies — for KYC and age verification
• Game technology providers — for operating games on the platform
• Anti-fraud and cybersecurity services
• Customer support technology providers

All partners are bound by contract with us and are required to comply with set data protection standards.

4.2 Legal Obligations

In the following situations we may be legally required to disclose your information:

• In response to a court order or government investigation
• To comply with anti-money laundering (AML) laws and regulations
• To assist in financial crime investigations
• When necessary to protect r777o's legal rights

4.3 Business Transfers

In the event of a merger, acquisition or asset sale, user information may potentially be transferred. We will notify you before any such change and your information will remain protected under this policy.

r777o applies industry-leading technical and organisational measures to ensure the security of your information.

5.1 Technical Security

• SSL/TLS Encryption: All data transmission between you and our servers on the platform is protected by 256-bit SSL encryption.
• Database Encryption: Sensitive stored information is kept in an encrypted state.
• Firewall & Intrusion Detection: Our systems are monitored around the clock.
• Two-Factor Authentication (2FA): An additional layer of security for your account.

5.2 Organisational Security

• Staff data protection training and regular audits
• Access to information restricted to only the staff who need it
• Regular security vulnerability assessments and testing
• Emergency response plan in the event of a data breach

r777o uses cookies and similar tracking technologies to ensure the proper functioning of the platform and to improve the user experience.

6.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the platform — maintaining login sessions, security, etc. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings — such as language selection or display settings.
• Analytics Cookies: Collect statistics on platform usage, which helps with service improvement.
• Security Cookies: Used to detect fraud and ensure account security.

6.2 Cookie Controls

You can control cookies from your browser settings. Keep in mind, however, that disabling essential cookies may prevent many platform features from working properly.

r777o retains your information only for as long as it is necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active Account Information: Retained for as long as the account remains active.
• Transaction Information: Retained for the period specified under financial regulatory law.
• Identity Verification Information: For a defined period in accordance with regulatory requirements.
• Upon Account Closure: Some information may be retained for a defined period after closure to fulfil legal obligations.

After the defined period, information is securely deleted or anonymised.

r777o respects your rights over your personal information. Your main rights are set out below:

8.1 Right to Access Information

You can request to know what information we hold about you at any time. We will provide the information within a reasonable time of your request.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can request a correction. Identity verification may be required to correct certain information.

8.3 Right to Delete Information

In certain circumstances you can request that your information be deleted. However, some information may need to be retained due to legal obligations, ongoing disputes, or other legitimate reasons.

8.4 Right to Object to Processing

You can object at any time to the processing of your information for marketing purposes.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team — via live chat or by emailing [email protected]. We will respond to your request as quickly as possible.

r777o is for individuals aged 21 and above only. We do not knowingly collect any personal information from minors.

Through the age verification process at account creation, we ensure that only adults are able to use the platform. If for any reason a minor's information enters our system, the relevant account will be closed and all information deleted as soon as we become aware of it.

If a parent or guardian believes their minor child has registered on our platform, please contact [email protected] immediately.

The r777o platform may contain various tools integrated with third-party game providers, payment gateways and other services. These third-party services have their own privacy policies, for which r777o is not responsible.

When sharing information with third parties, we provide only the minimum information necessary to deliver the service, and these relationships are governed by contract.

r777o reserves the right to update or amend this privacy policy as needed. Changes will be published on this page.

For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A clear notice will be shown when you log in to the platform.
• The date of the change will be noted on this page.

Continuing to use the platform after changes have been made will be considered as your agreement to the new terms. If you do not agree with the changes, please contact us or request that your account be closed.

For any questions or concerns regarding this privacy policy, or to exercise your data rights, please contact our support team.

Our dedicated customer support team is available seven days a week, 24 hours a day. Support is available in both Bengali and English.

• Live Chat — Contact us directly on the platform (24/7)
• Email: [email protected]